Returns, Exchanges & Refund Policy
If you are not entirely happy with your choice or the product is the wrong size, we will provide a store credit to be used toward another item. We must receive your return within 14 days of you receiving the original item and you are responsible for shipping cost. We do not offer refunds, except as stipulated below in the "Returns Under Warranty" section.
Please email firstname.lastname@example.org with your order number or a description of the item you are returning for credit. We will provide you with instructions.
To be eligible for a credit your item must;
- be unworn (i.e., has not been worn for more than 3 minutes to try on).
- be odour free (i.e., does not smell of cigarettes, perfume, your pets, etc.)
- be free of pet hair.
When we receive your package and have checked the condition of the item, we will issue your credit.
For any more information, questions or if you just need help please email us on email@example.com.
Returns Under Warranty
Customers of DOOSH are covered for 90 days after an item has been received if there is a defect, fault or failure due to the manufacturing process. Unfortunately we cannot cover a fault or damage caused by wear and tear, improper use or accident.
We will adhere to the Consumer Guarantees Act 1993, which states your rights under a set of guarantees that automatically apply between DOOSH and the customer when a purchase is made.
We will also adhere to the Fair Trading Act 1986, which protects you from being misled or unfairly treated by traders or shops. The Act is here to prohibit misleading or deceptive conduct, false representations and unfair practices. It also sets out when information about certain products must be disclosed to consumers, and helps ensure products are safe.
What will we do?
If the product is under warranty the following steps will apply. We will also credit you the cost of handling and delivery.
- If possible the product will be repaired to the standard of the manufacturer free of charge.
- If we are unable to repair the product we will replace with the same or similar product.
- If no replacement product is available we will exchange it for a product of your choice to the same value of your original purchase price.
- A full credit or store refund will be issued if we are unable to repair, replace or exchange the product as stated above.
Please email firstname.lastname@example.org with details of the fault. We will provide you with instructions.
Once we receive the package and assess the fault we will contact you to advise what action has been taken and to refund the cost of freight of the return if applicable.
For any more information please email customer services on email@example.com.