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Terms & Conditions

Cancellations:

If you change your mind for any reason and the order has not been shipped, we can cancel the order. Please contact us immediately at info@doosh.co.nz. Otherwise, please see the returns policy.

Returns:

We make shopping hassle free with our easy returns policy. You can return products for two reasons;

1. You paid full retail price and you are not entirely happy with your choice, or the product is the wrong size and would like an exchange or store credit within 7 days of your original purchase. NOTE that we DO NOT offer returns or exchanges on sale items and items purchased with a discount code unless they are faulty (see Warranty Policy further down).

2. There is a fault with the product and it is covered under our Warranty Policy.

ANY UNAUTHORIZED / NON-COMPLYING RETURN SENT TO US WILL BE RETURNED TO THE CUSTOMER AT CUSTOMER'S COST.  PLEASE DON'T SEND ANYTHING UNTIL YOU HAVE READ OUR POLICY IN FULL AND CONTACTED US FOR A RETURN NUMBER.

Returns Under Warranty:

Customers of DOOSH are covered for 30 days after the original purchase date if there is a defect, fault or failure due to the manufacturing process. Unfortunately we cannot cover a fault or damage caused by wear and tear, improper use or accident.

We will adhere to the Consumer Guarantees Act 1993, which states your rights under a set of guarantees that automatically apply between DOOSH and the customer when a purchase is made.

We will also adhere to the Fair Trading Act 1986, which protects you from being misled or unfairly treated by traders or shops. The Act is here to prohibit misleading or deceptive conduct, false representations and unfair practices. It also sets out when information about certain products must be disclosed to consumers, and helps ensure products are safe.

What will we do?

If the product is under warranty the following steps will apply. We will also credit you the cost of handling and delivery.

  • If possible the product will be repaired to the standard of the manufacturer free of charge.
  • If we are unable to repair the product we will replace with the same or similar product.
  • If no replacement product is available we will exchange it for a product of your choice to the same value of your original purchase price.
  • A full credit or store refund will be issued if we are unable to repair, replace or exchange the product as stated above.

Pricing:

All pricing shown is in New Zealand Dollars. If you're in New Zealand, the price is GST inclusive. All payments must be in New Zealand dollars - no magic beans, no gold, no chocolate.  Keep in mind that if you are outside New Zealand, your credit card issuer may apply charges for currency conversion. Sorry, but we can't cover that cost for you.

Payment:

We accept Visa, MasterCard, American Express, POLi Pay and Laybuy. Please note your card information is not disclosed to any other party. Goods will only be dispatched once full payment has been received and funds have been cleared. This may take up to two days with Visa, MasterCard & American Express.

The name that will appear on your statement will be DOOSH.

Freight Charges:

We will only ship to NZ, Australia, UK, U.S.A, Singapore and selected European countries (please contact us if you are unsure).

New Zealand: Shipping within NZ is a flat $8.50 fee - tracked Parcel Post - delivery is estimated at 2-3 business days in NZ.  Express shipping is available for $10.50.

Australia: Shipping to Australia is a flat $15.00 fee - first class airmail - delivery is estimated at 5-15 business days to Australia.

Other Countries: Shipping on all orders is NZD $45. Goods are shipped via FIRST CLASS AIRMAIL with NZ Post. Expect 5-15 working days for delivery.