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Terms & Conditions

Returns & Exchanges:

If you are not entirely happy with your choice or the product is the wrong size, we will provide a credit to be used toward another item.  We must receive your return within 14 days of you receiving the original item and you are responsible for shipping cost.  Due to our made-to-order process, we currently can't offer exchanges (because we don't keep an inventory on hand, i.,e, "made-to-order").  We do not offer refunds, except as stipulated below in the "Returns Under Warranty" section. For more detail please see: Returns & Exchanges

Returns Under Warranty:

Customers of DOOSH are covered for 90 days after the original purchase date if there is a defect, fault or failure due to the manufacturing process. Unfortunately we cannot cover a fault or damage caused by wear and tear, improper use or accident.  For more detail please see: Returns & Exchanges

Pricing:

All prices are in New Zealand Dollars ($NZD) unless otherwise stated.  If your delivery address is in New Zealand, the price is GST inclusive.  All payments are in New Zealand dollars.  Please keep in mind that if you are outside New Zealand, your card issuer may apply charges for currency conversion.

Payment:

We accept Visa, MasterCard, American Express, POLi Pay and Laybuy. Please note your card information is not disclosed to any other party. Goods will only be dispatched once they are ready and full payment has been received.

Delivery Charges:

New Zealand: Delivery is via tracked NZ CourierPost and is charged at a flat rate of $7.00 to any destination in NZ.  Delivery is usually overnight once your order ships.

International (including Australia): Delivery is via NZ Post first class airmail and is charged at a flat rate of $15.00.  Delivery via this method is estimated at 5-15 business days once your order ships. Your country may charge import duties and/or other taxes.  You are solely responsible for these charges.