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NZ Made-to-order (in small batches)

Terms & Conditions

Cancellations:

If you change your mind for any reason and the batch has not been sold out, we can cancel the order. Please contact us immediately at info@doosh.co.nz.

Returns & Exchanges:

Due of the batch nature of our New Zealand manufacturing process, we currently can not offer an exchange (because we don't keep an inventory).  However, if you are not entirely happy with your choice or the product is the wrong size we will provide a credit for another pair of pants in an upcoming batch.  We must receive your return within 7 days of you receiving the original purchase and you are responsible for shipping cost.  Sorry, we do not offer refunds. For more detail please see: Returns & Exchanges

Returns Under Warranty:

Customers of DOOSH are covered for 90 days after the original purchase date if there is a defect, fault or failure due to the manufacturing process. Unfortunately we cannot cover a fault or damage caused by wear and tear, improper use or accident.  For more detail please see: Returns & Exchanges

Pricing:

All prices are in New Zealand Dollars.  If you're in New Zealand, the price is GST inclusive.  All payments are in New Zealand dollars.  Keep in mind that if you are outside New Zealand, your credit card issuer may apply charges for currency conversion.  Sorry, but we can't cover that cost for you.

Payment:

We accept Visa, MasterCard, American Express, POLi Pay and Laybuy. Please note your card information is not disclosed to any other party. Goods will only be dispatched once full payment has been received and funds have been cleared. This may take up to two days with Visa, MasterCard & American Express.

The name that will appear on your statement will be DOOSH.

Freight Charges:

New Zealand:

  • URBAN Delivery: Shipping is via tracked NZ Post ParcelPost for a flat fee of $6.50. Delivery via this method is estimated to take 2-3 business days once your order ships. Note: This is not courier.
  • RURAL Delivery: Shipping is via tracked NZ Post ParcelPost for a flat fee of $10.20. Delivery via this method is estimated to take 2-3 business days once your order ships.  Note: This is not courier.

Australia: We offer NZ Post first class airmail for NZD $15.00 on all orders with Australian delivery addresses. Delivery via this method is estimated at 5-15 business days once your order ships.

Rest of the world: Your country may charge import duties and/or other taxes.  The customer is solely responsible for these charges and is advised to consult with local authorities prior to ordering in order to understand possible duties and/or taxes that may be levied.

We charge a shipping and handling fee of NZD $45.00 per order for all international orders (except for Australia - see above).  Shipment is via NZ Post first class airmail.  Delivery is estimated at 5-15 business days once your order ships.